The Member Experience team ensures that the Work on Climate community’s tools, resources, and standards make Work on Climate a positive place where members help one another make climate work mainstream.
Our community has grown substantially in the past year. With that growth comes greater opportunity for connection and community building, but also greater risk of spam and other behaviors that go against our Community Guidelines.
We are seeking community moderators to help make sure that activity within Work on Climate meets our Community Guidelines, and to support the Moderation Project Lead in an ongoing project to update our community guidelines and moderation strategies.
⏰ Time commitment
5 hours/week consistently for the next 3-6 months.
🎁 What’s in it for me?
Work on Climate is one of the largest, most active communities helping people make the transition to climate work. Volunteering as a community moderator means you will have a direct impact on how members experience Work on Climate, and ensure that community members connect with the people and resources they need.
Through this work, you will gain the following:
- Exposure to a bunch of detailed resources and conversations within the Work on Climate community – because moderation involves keeping up to date in channels, previous moderators have been some of our most active community members
- Experience applying your skills to climate work
- Collaborate with top-notch teammates who are passionate about climate
- Build a strong climate network in your area of interest
- A great line on your resume! Employers know and respect us
🛠️ What will I do?
Moderators are closely exposed to what goes on on Slack, empathize with member experience, and are uniquely equipped to identify ways to improve the community guidelines, the moderation process, and overall Slack structure. In addition to day-to-day moderation, you will work closely with the Moderation Project lead to update our community guidelines and moderation policies.
Your tasks over the next 3 months may look like:
- Doing (and coordinating) daily moderation to make sure that posts that do not adhere to the community guidelines are resolved promptly.
- Identify common violations that could be automated to allow moderators to focus on more nuanced moderation decisions.
- Working with the Moderation project Lead to develop new moderation strategies and community guidelines.
✅ What skills and commitment do I need?
The most effective candidates will have:
- Interest in leading both day-to-day moderation and supporting long-term improvements to the community guidelines and moderation policies.
- Experience in community moderation and a strong point of view on best practices.
- Excellent individual and group communication skills, with the ability to work with people of different work and communication styles.
- Bonus: experience/interest in slack automations and/or large language models like ChatGPT. Our team is constantly looking for ways to help reduce manual moderation workload by automating moderation of common violations.
🤔 Common Challenges
- Balancing the work to do with the amount of time you (and others) have to do it: Volunteers can commit ~5 hours per week. You’ll need to be thoughtful about how to make the best use of scarce time (yourself and others’).
- Asynchronous work: Our team usually works asynchronously, and coordinates work primarily through Slack and Asana. You’ll need to be comfortable proactively communicating progress and asking for help when you need it.
- Balancing urgent tasks with long-term goals: Moderation comes with the need to balance urgent and important tasks. This role involves a mix of ongoing moderation and long-term strategic work, so you’ll need to balance when to focus on short-term needs (such as removing spam accounts when they’re reported) with longer-term needs (like developing new methods to prevent spammers from accessing the community).
✋🏽 I’m interested! What do I do?
Yay! We’re excited to learn more about you. Please fill out this application form to tell us about your skills and interests in volunteering with our awesome team. If you are selected for an interview, our team will be in touch in 1-2 weeks.
